FAQs

Frequently Asked Questions.

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

FAQs

What payment options are available in the store?

We offer secure payment options via Mada card or credit cards from Visa and MasterCard. You can also make a bank transfer to the company account by contacting us via WhatsApp. Please note that this may take some additional time.

How can I track my order after completing the purchase?

You can track your order through your account on our website or contact us via WhatsApp to check the status of your order.

Do you offer installment plans, and what are the terms and conditions?

Some offers may include installment options through Tabby, but currently, installments are not available for all devices.

Where are your customer service centers located, and what are the working hours?

To find the locations of our customer service centers and their working hours, please visit this page.

How can I contact customer service to resolve an issue with an order or product?

You can contact us via email at care@fmp.com.sa or through WhatsApp for faster assistance.

Are there any special offers or discounts on specific products?

Yes, we have special offers. To browse the current available offers, please visit this page (Offers page link).

Can I request a product that is currently unavailable, and how can I know when it will be available?

You can contact us via WhatsApp to inquire whether the desired product can be made available or not.

Need a Help?

  • 966533055770
  • Messenger
  • care@fmp.com.sa

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